Troubleshooting
This page lists Vesika's error and warning messages by area. The app shows them in Turkish: search this page for the message on your screen (⌘ F / Ctrl F). Each message is followed by its English meaning in parentheses, its cause and what to do.
When you report a problem to your administrator, pass on the message exactly as it appears, together with the tool you were using and when it happened. Vesika retries many requests on its own a few times after a connection hiccup; if you see a message, those retries did not help either.
Sign-in and session
| Message | Cause | What to do |
|---|---|---|
| E-posta ya da şifre hatalı. (Wrong email or password.) | The email and password do not match an account. | Check capital letters and the keyboard language. If you forgot your password, ask your administrator to reset it. |
| Çok fazla deneme yapıldı. Biraz bekleyip yeniden deneyin. (Too many attempts. Wait a little and try again.) | There were many failed attempts in a row. | Wait a while and try again. |
| Giriş yapılamadı. Bağlantınızı denetleyip yeniden deneyin. (Could not sign in. Check your connection and try again.) | Vesika could not be reached. | Check your internet connection and try again. |
If you have no account or forgot your password, contact your administrator; Vesika has no sign-up and no "forgot password" link. See Signing in.
The sign-in window opened while you were working, or you were signed out
Cause: Your session has ended. There are two usual reasons:
- The session ran out. By default a session stays open for 30 days from the moment you sign in; using the app does not extend it.
- Your password was changed on another device. When you change your password in Ayarlar (Settings), or your administrator resets it, your other sessions are closed.
What to do: Sign in again in the window that opens. If a tool was open when the session ended, a Devam etmek için giriş yapın (Sign in to continue) card with a Giriş yap (Sign in) button takes its place. If you opened a shared link to a decision or a law while signed out, the reader says Giriş gerekli (Sign-in required); click Giriş yap.
The password cannot be changed
| Message | What to do |
|---|---|
| Mevcut şifreniz yanlış (Your current password is wrong) | Type the password you use now into Mevcut şifre (Current password). |
| Şifreler eşleşmiyor (The passwords do not match) | Type the same password into Yeni şifre (New password) and Yeni şifre (tekrar) (New password, again). |
| Şifre en az 8 karakter olmalı / Şifre en fazla 128 karakter olabilir (The password must be at least 8 / at most 128 characters) | Choose a password between 8 and 128 characters. |
| Şifre boşlukla başlayamaz veya bitemez (The password cannot start or end with a space) | Remove the space at the start or end of the password. |
| Yeni şifre mevcut şifrenizle aynı olamaz (The new password cannot be the same as your current one) | Choose a different password. |
See Account and settings.
Locked tools and plans
| What you see | Cause | What to do |
|---|---|---|
| A Bir plana abone olun (Subscribe to a plan) card or window ("… ve üzeri planlarda yer alır" — is included in … and higher plans; "Bunun için … planı gerekiyor" — this needs the … plan) | The tool or action needs a plan yours does not include. | Contact your administrator to upgrade your plan. Satış ekibiyle görüş (Talk to sales) and Şimdi değil (Not now) only close the window; plans are not bought inside the app. |
| Bu araç yönetime açık (This tool is for administrators) | The tool can be used only by administrator accounts. | Ask your administrator to do it. |
| Hesabınızda kullanılamıyor (Not available on your account) | The tool is in a trial stage and open only to its participants. | Contact your administrator for access. |
| Modül bulunamadı (Module not found), or the tool is not in your list at all | The tool has been turned off for your account or opened only to chosen people. | Contact your administrator. |
| "Kullanım süreniz N gün içinde (tarih) sona eriyor." (Your usage period ends in N days (date).) | Fewer than seven days are left before your plan's end date. When it ends, your account falls back to the Ücretsiz (Free) plan. | Ask your administrator to extend it. |
See Plans and limits.
AI limits
Spend limit warning
A warning line appears just below the tool's header:
- "Aylık yapay zekâ kotanızın %N'ini kullandınız ($… / $…)." (You have used N% of your monthly AI quota.) You are past 80% of the limit. Nothing is blocked yet; you can close the warning for this visit with Kapat (×, Close).
- "Yapay zekâ harcama sınırınıza ulaştınız ($… / $…). Sınırı yükseltmek için yöneticinizle görüşün." (You have reached your AI spend limit. Talk to your administrator to raise it.) In company accounts the message names the company and says the limit is shared by everyone in it. The warning may also read "Aylık yapay zekâ kotanız doldu. …" (Your monthly AI quota is used up.) It cannot be closed.
What happens: At the limit, Vesika AI and the tools' AI features stop accepting requests. In tools, a warning titled Yapay zekâ sınırına ulaşıldı (AI limit reached) appears; retrying does not help in this case. Features that do not use AI are not affected.
What to do: Ask your administrator to raise the limit. Usage is measured over the past month on a rolling basis, so older spending drops out of the total as time passes.
"Yapay zekâ harcamanız şu anda doğrulanamıyor, bu yüzden istek reddedildi. Lütfen biraz sonra tekrar deneyin." (Your AI spending cannot be verified right now, so the request was refused. Please try again a little later.) On accounts with a spend limit, a request is refused as a precaution when usage cannot be measured at that moment. Try again a little later.
The Derin allowance is used up
"Bu ayki derin araştırma hakkı doldu (… / …). … tarihinde yenilenir; daha hızlı bir düşünme düzeyiyle devam edebilirsiniz." (This month's deep research allowance is used up. It renews on …; you can continue with a faster thinking level.) In company accounts the message starts "Şirketinizin derin araştırma hakkı doldu …" (Your company's deep research allowance is used up).
Cause: The monthly Derin (Deep) allowance your administrator set has been used. Each Derin answer is counted the moment it starts. In the depth list, "bu ay doldu" (used up this month) appears next to Derin and the option cannot be selected.
What to do: Your question stays in the input box; choose Dengeli (Balanced), Hızlı (Fast) or En hızlı (Fastest) and send it again. The allowance renews on the first day of each month (Turkey time). For more, contact your administrator. See Asking a question.
"Henüz kullanılamıyor" and setup notices
In a tool or in Vesika AI you may see a warning titled Henüz kullanılamıyor (Not available yet), or a message such as "… bu sunucuda yapılandırılmamış" (… is not configured on this server) or "Asistan bu sunucuda bağlı değil" (The assistant is not connected on this server).
Cause: A service the feature relies on (for example document reading, UDF conversion or AI) has not been set up in your Vesika installation yet. The message may end with a technical note meant for administrators.
What to do: There is no setting you can change to fix this. Pass the message on to your administrator as it is. While document reading is off, some tools accept only .txt files or ask you to paste the text ("Belge okuma bu sunucuda bağlı değil; yalnızca .txt eklenebilir" — document reading is not connected on this server; only .txt can be added); you can continue by pasting the text.
A Vesika AI answer stopped or failed
When an answer cannot be completed, a warning titled Bir sorun oluştu (Something went wrong) appears below the question. If nothing of the answer was written, your question is put back into the input box so you can send it again without retyping. If part of the answer was written, it stays on screen.
| Message | Cause | What to do |
|---|---|---|
| Asistanla bağlantı kurulamadı. İnternet bağlantınızı kontrol edip tekrar deneyin. (Could not connect to the assistant. Check your internet connection and try again.) | Your internet connection dropped. | Check your connection and send the question again. |
| Yapay zekâ sağlayıcısıyla bağlantı koptu ve yanıt tamamlanamadı. Lütfen tekrar deneyin. (The connection to the AI provider dropped and the answer could not be completed. Please try again.) | A temporary outage at the AI service. | Send it again a little later. |
| Asistan şu anda çok yoğun. Birkaç saniye sonra tekrar deneyin. (The assistant is very busy right now. Try again in a few seconds.) | The service is receiving too many requests at that moment. | Wait a few seconds and send it again. |
| Yapay zekâ modeli yanıt vermeye başlamadı, bu yüzden istek durduruldu. Sorunuzu tekrar gönderebilirsiniz. (The AI model did not start answering, so the request was stopped. You can send your question again.) | The model did not start writing for a long time. | Send the question again. |
| Asistan uzun süredir ilerleme kaydetmedi, bu yüzden istek durduruldu. Sorunuzu tekrar gönderebilirsiniz. (The assistant made no progress for a long time, so the request was stopped. You can send your question again.) | The answer made no progress for a long time. | Send the question again; if it keeps happening, try a faster depth level. |
| Asistan yanıtı yazarken yeniden başlatıldı ve yanıt kaydedilmedi. Soruyu tekrar gönderin. (The assistant restarted while writing and the answer was not saved. Send the question again.) | The service restarted while the answer was being written. | Send the question again. |
| Asistan yanıtı tamamlayamadı. Lütfen tekrar deneyin. / Asistan bu soruya yanıt üretemedi. Lütfen tekrar deneyin. (The assistant could not complete / produce an answer. Please try again.) | No answer could be produced. | Send the question again; if that fails, rephrase it. |
| Bu soru için bulunan kaynaklar modelin işleyebileceğinden uzun. Soruyu daraltıp tekrar deneyin. (The sources found for this question are longer than the model can process. Narrow the question and try again.) | The sources found and the attachments are more than the model can process at once. | Narrow the question, attach fewer files, or limit the search to particular sources. |
| Asistan araştırma sınırına ulaştı ve yanıtı tamamlayamadı. … (The assistant reached its research limit and could not complete the answer.) | The question is broader than the research one answer can do. | Ask with a narrower scope (for example only the relevant articles, or a single exception). |
| Eklenen dosyalardan biri okunamadı. (One of the attached files could not be read.) | A file you attached could not be opened. | Check that the file opens on your computer; if needed, save it as PDF and attach it again. |
| Asistanın kullanım bütçesi doldu. Yöneticinizle görüşün. (The assistant's usage budget is used up. Talk to your administrator.) / Asistanın model bağlantısı şu anda kullanılamıyor. Yöneticinizle görüşün. (The assistant's model connection is unavailable right now. Talk to your administrator.) | A problem with your Vesika installation's AI service. | Contact your administrator. |
If the activity line says "Yeterli kaynak toplandı, yanıt yazılıyor" (Enough sources gathered, writing the answer) or "Araştırma sınırına ulaşıldı, bulunan kaynaklarla yanıt yazılıyor" (Research limit reached, writing the answer with the sources found) during an answer, this is not an error: Vesika AI writes the answer from the sources it has found so far. See Tips for better answers.
Uploads and storage
| Message | Cause | What to do |
|---|---|---|
| Dosya 25 MB sınırını aşıyor (The file exceeds the 25 MB limit) | A file kept in Dosyalar (Files) can be at most 25 MB. | Make the file smaller or split it. |
| Dosya 15 MB sınırını aşıyor. / 15 MB sınırını aşıyor / Dosya çok büyük (…) (The file exceeds the 15 MB limit / The file is too large) | Tools that read documents (İçtihat Arama, petition, formal notice and contract drafting, Belge Analizi and others) accept at most 15 MB. The limit in the message may show a number slightly different from 15; the real limit is 15 MB. | Make the file smaller, upload only the relevant pages, or paste the text. |
| UDF'ye yalnızca Word (.docx) dosyası çevrilebilir (Only Word (.docx) files can be converted to UDF) | Only .docx files are converted to UDF. | Save the document as .docx and try again. |
| Belge çözümleme: Çözümleme zaman aşımına uğradı (Document parsing: parsing timed out) | Reading the document took too long (usually a long scanned document). | Upload the document in parts or paste its text. |
| Belgeden okunabilir metin çıkmadı. Metni aşağıya yapıştırmayı deneyin. (No readable text came out of the document. Try pasting the text below.) | No text could be read from the document. | Copy the text and paste it into the field. |
| Antet görseli PNG ya da JPEG olmalı / Antet görseli 10 MB'tan küçük olmalı (The letterhead image must be PNG or JPEG / smaller than 10 MB) | In Kurum Şablonları (Firm templates) the letterhead must be a PNG or JPEG of up to 10 MB. | Save the image as a smaller PNG or JPEG. |
| Şablon dosyası 5 MB'tan küçük olmalı / Şablonun metni boş / Metin çok uzun (The template file must be smaller than 5 MB / The template has no text / The text is too long) | A template file can be at most 5 MB, must contain text and must not be too long. | Upload a smaller file, or one that contains text. See Firm templates. |
Storage is full
"Hesabınızın dosya depolama sınırı (… MB) doldu. Dosyalar'dan eski dosyaları silebilir ya da yöneticinizden sınırı artırmasını isteyebilirsiniz." (Your account's file storage limit (… MB) is full. You can delete old files from Dosyalar or ask your administrator to raise the limit.) In company accounts it starts "Şirketinizin …" (Your company's …).
Cause: You have reached the storage limit your administrator set for Dosyalar. The warning is shown only once each time the page loads; after that, new files are silently not kept.
What to do: Delete files you no longer need from Dosyalar, or ask your administrator to raise the limit. Your usage shows at the bottom of the Dosyalar section. See Files.
Documents do not open
| Message | Cause | What to do |
|---|---|---|
| Belge açılamadı (The document could not be opened) with a Yüklenemedi, tekrar dene (Could not load, try again) button | The document could not be fetched because of a temporary problem. | Click Yüklenemedi, tekrar dene. If the reader is open as a full page, Vesika'ya dön (Back to Vesika) takes you back to the workspace. |
| Bu kanun hukuk veritabanında bulunamadı (This law was not found in the legal database) / Belge bulunamadı (Document not found) | The document is not in the database or the link is wrong. | Search for the document again with İçtihat Arama or Vesika AI. See Sources and coverage. |
| Giriş gerekli (Sign-in required) | You opened a document link while signed out. | Click Giriş yap (Sign in). |
| Panoya kopyalanamadı (Could not copy to the clipboard) | Your browser did not let Vesika write to the clipboard. | Select the text and copy it with ⌘ C / Ctrl C, or check your browser's permission settings. |
| PDF oluşturulamadı (…) (The PDF could not be created) | The document's PDF could not be prepared. | Try again a little later. |
Attached or stored files
| Message | What to do |
|---|---|
| Bu dosya türü önizlenemiyor. (This file type cannot be previewed.) | The file has no preview; download it with the buttons above and open it on your computer. |
| Yüklenemedi, tekrar dene (Could not load, try again; a button) | The preview did not load despite several tries; click the button. |
| PDF açılamadı. Özgün dosyayı indirerek açabilirsiniz. (The PDF could not be opened. You can download the original file and open it.) | Download the file and open it. |
| Bu eski ekte özgün dosya bulunmuyor. Dosyayı yeniden ekleyerek önizleyebilirsiniz. (This older attachment has no original file. You can attach the file again to preview it.) | The original file of an attachment in an older conversation was not kept; attach the file again. |
| Dosya açılamadı (The file could not be opened) | Try again; if it persists, download the file from Dosyalar. |
See The document reader, Attaching files.
History and favorites
| Message | What to do |
|---|---|
| Sohbetler şu anda okunamadı. (Conversations cannot be read right now.) | Click Tekrar dene (Try again). |
| Dosyalar şu anda okunamadı. (Files cannot be read right now.) | Open Dosyalar again a little later. |
| Ad değiştirilemedi / Sohbet silinemedi / Favoriler güncellenemedi (Could not rename / Could not delete the conversation / Could not update favorites) | The change was not saved; check your connection and try again. |
The iPhone app
Signing in and opening the app
| What you see | Cause | What to do |
|---|---|---|
| E-posta ya da şifre hatalı. (Wrong email or password.) / Giriş yapılamadı (Could not sign in) | The details do not match an account, or sign-in could not be completed. | Check your details. If you have no account or forgot your password, contact your administrator. |
| Bağlantı kurulamadı (Could not connect) with Yeniden dene (Try again) | Your session could not be checked while the app was opening (no internet, or the server cannot be reached). | Check your connection and tap Yeniden dene. |
| Güncelleme gerekli (Update required) — "Bu sürüm artık desteklenmiyor. Devam etmek için lütfen uygulamayı güncelleyin." (This version is no longer supported. Please update the app to continue.) | Your version of the app is no longer supported. | Tap App Store'da aç (Open in the App Store) and update the app. |
| A full-screen notice | Vesika has published a service notice (for example about an outage). | Follow the information in the notice. |
| A notice at the top with Kapat (Close) | An informational notice. | Read it and tap Kapat; the same notice is not shown again. |
Your session is ending
"Oturumunuz sona eriyor" (Your session is ending) — "Oturumunuz (date and time) itibarıyla kapanacak. Kesinti yaşamamak için çıkış yapıp yeniden giriş yapın." (Your session will close at (date and time). Sign out and sign in again to avoid an interruption.)
Cause: A session is valid for 30 days from sign-in, and less than 24 hours are left. When it runs out, the app signs you out.
What to do: Before starting a long task, tap Yeniden giriş yap (Sign in again); the app signs you out and you sign in again. If your password was changed on another device, the app signs you out as well; sign in with your new password.
AI consent not given
Cause: The first time you use Vesika AI, the iPhone app asks for Yapay zekâ ile veri paylaşımı (Data sharing with AI) consent. If you tapped Vazgeç (Cancel) or withdrew your consent, the AI features stay off.
What to do: On the Hesap (Account) tab, in the Yapay zekâ (AI) section, tap Onay ver (Give consent). You can use İçtihat Arama and the document reader without consent. See The account tab.
Answer notifications do not arrive
Cause: Notifications are not allowed. In the Bildirimler (Notifications) section of the Hesap tab, Yanıt bildirimleri (Answer notifications) shows Kapalı (Off) or Sorulmadı (Not asked).
What to do: If it shows Kapalı, tap Ayarlar'da aç (Turn on in Settings) and turn on Vesika's notifications in the iPhone settings. If it shows Sorulmadı, tap Bildirimlere izin ver (Allow notifications). A notification arrives when a long answer is ready after you have left the app, and it does not show the answer's content.
Other iPhone messages
| Message | Cause | What to do |
|---|---|---|
| Bu özellik kullanılamıyor (This feature is not available) — "Bu özellik hesabınızın planında yok; yöneticinize başvurun." (This feature is not in your account's plan; contact your administrator.) | The feature is not in your plan. | Contact your administrator. |
| İçtihat Arama kullanılamıyor (Case-law search is not available) — "Bu araç hesabınızda açık değil." (This tool is not open on your account.) | İçtihat Arama is not open on your account. | Contact your administrator. |
| Yapay zekâ kotası (AI quota) | You have reached or are close to your AI spend limit (see AI limits). | Contact your administrator. |
| … 25 MB sınırını aşıyor. (… exceeds the 25 MB limit.) | The file attached to Vesika AI is over 25 MB. | Attach a smaller file. |
| Belge eklenemedi (The document could not be attached) with Belge olmadan gönder (Send without the document) | The attached document could not be read or converted to text; it was taken out of the question. | Tap Belge olmadan gönder, or attach the document again in another format. |
| Sunucuya ulaşılamadı. İnternet bağlantınızı kontrol edip yeniden deneyin. (The server could not be reached. Check your internet connection and try again.) | No internet connection. | Check your connection and try again. |
| Bu işlem sunucuda henüz kullanılamıyor. (This action is not available on the server yet.) | The action has not been enabled in this Vesika installation yet. | Contact your administrator or Destek (Support). |
| Son yönetici hesabı silinemez; önce başka bir kullanıcıyı yönetici yapın (The last administrator account cannot be deleted; first make another user an administrator) | Your account is your organisation's only administrator account. | First make another user an administrator. |
| Bir sorun oluştu. Lütfen tekrar deneyin. (Something went wrong. Please try again.) | An unexpected error. | Try again; if it persists, contact Destek. |
Vesika AI answer failures show the same messages on iPhone as on the web; see A Vesika AI answer stopped or failed.
In the iPhone app, the Destek link on the Hesap tab opens the app's support page. When you ask for support, include the version number shown at the bottom of the Hesap tab ("Vesika …"). For account, password, plan and limit matters, contact your administrator.